Privacy policy

Last updated 2026-09-01

What we collect

When you call us or submit a form we collect your name, phone number, email address, the antivirus brand and a description of the problem. During a remote session we may see files and settings on your computer needed to fix the issue. We do not copy files off your computer.

How we use it

To contact you about your request, perform the support session, send a receipt and provide follow-up support. We may send occasional service reminders if you're on a yearly plan; you can opt out at any time.

What we don't do

We do not sell, rent or share your personal information with third parties for their marketing. We do not store card numbers — payments are processed by a PCI-compliant payment provider.

Service providers

We use third-party providers for hosting, email delivery, remote session software, payment processing and website analytics. They receive only what is needed to perform their function.

Cookies & analytics

This site may use analytics and advertising cookies (including Google Ads conversion tracking) to understand how visitors reach us. You can block cookies in your browser.

Retention

Lead and customer records are kept for as long as needed to provide support and meet legal obligations, then deleted.

Your rights

You can ask to see, correct or delete your information by emailing support@antivirushelps.us. California residents have additional rights under the CCPA; we honour them on request.

Children

This service is for adults. We do not knowingly collect information from anyone under 18.

Contact

Antivirus Helps, 2 5th Ave, New York, NY 10011-8856, United States. support@antivirushelps.us