Terms of service

Last updated 2026-09-01

Who we are

Antivirus Helps ("we") provides independent remote technical support for consumer antivirus and security software. We are not affiliated with, authorised by or endorsed by any software vendor. Brand names are used solely to identify the products we support.

The service

Support is delivered remotely over a session you initiate and can end at any time. You must own or have authorisation to use the computer we work on. We may decline work we believe is unsafe, unlawful or outside our expertise.

Pricing & payment

Per-fix service is $59, payable after the issue is resolved. If we cannot resolve the issue you are not charged. The yearly plan is $149 for 12 months, for one household and up to 3 computers, and does not auto-renew unless you choose that option. We do not sell antivirus subscriptions or take payment on behalf of vendors.

What we don't guarantee

We cannot guarantee that a computer will be free of all malware after a session, that data will not be lost, or that a vendor will issue a refund. We recommend keeping your own backups. Our total liability for any claim is limited to the amount you paid us for the session concerned.

Your responsibilities

Provide accurate information, stay available during the session, and keep your own backups of important files.

Refunds

See our refund policy.

Governing law

These terms are governed by the laws of the State of New York, USA.

Contact

Antivirus Helps, 2 5th Ave, New York, NY 10011-8856, United States. support@antivirushelps.us